Support
I’m Mallory, and I build and support Nordica Product Reviews myself. Email hello@nordica-apps.com or use “Contact support” in the app.
We reply within 1 working day. If it sits wrong in your theme, send a screenshot and we fix it.
Common questions
How do I bring my old reviews?
Export your reviews as a CSV file from your old reviews app (or Shopify’s Product Reviews), then drop the file on the app’s Home page. The app recognises the file, shows how many reviews it found, and imports them with one click. Photos are copied, so they stay when you remove the old app. Each import can be undone for 30 days.
How do the reviews show on my store?
Turn on “Reviews” in your theme’s App embeds (the app links you there). Reviews appear under the product description. To place them yourself, add the “Product reviews”, “Star rating” or “Reviews carousel” blocks in the theme editor.
Will Google show my stars?
The app adds the review data Google reads (structured data) to every product page with reviews. Google decides when to show stars in its results; it can take a few weeks.
Which reviews are published?
By default 4 and 5 star reviews go live at once, and 1 to 3 star reviews wait for you to read them. Please publish fair negative reviews too: hiding them is not allowed in the EU.
How are reviews checked?
Reviews that come from a review-request email are marked “Verified buyer”: they come from an order in your store. The widget says how reviews are checked, as EU law asks.
If it sits wrong in your theme
Send us a screenshot and the page link. We fix it for you.
What does it cost?
Free has unlimited reviews and photos, every widget, import and 50 review emails a month. Pro is one flat price with every design control and more emails. No order limits. Development stores get everything free.